Building bridges connecting people, ideas and possibilities

[click here for more on the 2005 Course Curriculum]
Intercultural Communication Services
Intercultural Communication Services offers training in leadership, management, course development, workshop planning and curriculum development, to support efforts toward improved team productivity, presentation and communication skills, enhanced customer service training, building effective teams, and performance management.  Our objective is to provide expert advice, consultation and evaluation services, and customized training programs in support of the clients  mission and goals. 

Additionally, there are two special service offerings of Intercultural Communication Services:  1) Academic consulting, which provides scholarship searches, career options research and curriculum guidance to college bound students, and 2) Cross-cultural literacy training in education and in traditional business practices, using the arts as an educational modality for understanding cultural appropriateness in non-western cultures.
 
Training
We provide expert experienced trainers who hold certification in selected professional development courses. We create customized programs and utilize proven training modalities.  Our trainers are seasoned presenters with international experience.  We utilize a wide assortment of in-class props to create a training environment that will insure effective delivery of course material. Training materials are carefully chosen , and (or) developed based on the needs of the client and the mission and goals of the organization. 

Effective follow-up is an integral part of the overall training plan both to measure the effectiveness of the training program and to support organizational commitments to implementation. 
 
Curriculum and Course Development
We are adept at customizing training programs based on client needs, and on the changes in the business environment.  Courses and training curricula are developed in conjunction with the client’s own training and education departments, or independently subsequent to a needs assessment and overall client objectives. The following are current course offerings:

  • Presentation and Public Speaking Skill Development

  • Managing Internal Responses to External Change

  • Cross-Cultural Literacy in Traditional Business Practices

  • Communicating for Understanding

  • Managing Conflict Through Effective Communication

  • Visiting Scholars – A seminar for ambassadors of peace and goodwill

  • Managing Human Resources, a seminar in Teambuilding

  • Customer Service And The Bottom Line

  • Team Building in a Multi-Cultural Environment

  • Communicating Through Conflict

  • Creating Awareness about Culture

  • The Business of Church Business

  • Your Money Is Where Your Mouth Is!

  • Challenged:  A course in leadership

  • Let’s Go!:  A course in teambuilding

  • The Choices Seminars

  • Communicating About Change
Workshop Planning
Careful planning for the training workshop is a very important part of the training experience and is one of the most valuable aspects of our service offerings. All influencing factors such as workshop location, workspace, lighting, the order of course delivery, timing, application of new skills and tools, and access to necessary materials and facilities are as much a part of the planning process as is course content and curriculum development. We are very detailed in workshop planning, yet flexible in incorporating the expressed desires of the client.
 

2101 N. Shoreline Dr, Suite 411 ■ Alameda, CA  94501 ■ P:  510.769.8948

company | services | experience | contact | home

 

This site requires FLASH.  Best Viewed at 1024x768

Copyright © Ricketts & Associates.  All Rights Reserved

Managed by:  Phelco Technologies